Refund policy
At Room Rituals, we want you to love your purchase. If you are not completely satisfied, we’re here to help.
1. Returns Eligibility
You may request a return or exchange if:
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The item is unused, unwashed, and in original condition
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The product is returned in original packaging
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The return request is made within 7 days of delivery
Items that do not meet these conditions may not be accepted.
2. Non-Returnable Items
The following items cannot be returned or refunded:
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Custom or made-to-order products
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Clearance or final sale items
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Used or damaged items (not due to our fault)
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
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Order number
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Photos of the product
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Photo of packaging
We will arrange a replacement or refund after verification.
4. Refund Process
Once your return is received and inspected:
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You will receive an email confirmation
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Approved refunds will be processed to your original payment method
Refund timing depends on your payment provider but typically takes:
5–10 business days
5. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Original shipping charges are non-refundable.
6. Order Cancellations
Orders can be cancelled within 24 hours of placing the order.
Once an order is processed or shipped, it cannot be cancelled.
7. Exchanges
We replace items only if they are defective, damaged, or incorrect.
If you need an exchange, contact us at:
contact@roomrituals.in
8. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you still have not received it, contact us at contact@roomrituals.in
9. Contact Us
For return or refund requests, contact:
Room Rituals
Email: contact@roomrituals.in
Phone: +91 9318429623